Does website management also take up a lot of your time?

Do you have a new website that just went live after a successful content migration? Or a proven platform where all the teething problems are out of the way? Either way, a website is never “finished. You're bound to get questions like, “Can this be uploaded to the website quickly?

Even if you have a website like a beautiful calling card with a good design and irresistible text, that doesn’t mean it’s finished. After all, there are constantly things that need to be updated or added. That's a lot of hassle. Not to mention the most important thing, which is to answer questions from your customers about the website.

Your customers are the most important. Especially for websites with their own portal, you will often receive questions from users. Think of login problems, technical errors and unclear content. If you have to answer all those questions yourself, you won't get around to your normal tasks.

What you need is a central point of contact with experienced people. Your own online helpdesk!

Helpdesk for every question about your website

And that online helpdesk is us. We work with various CMS systems, allowing us to make changes quickly. Not only quickly, but also accurately. Because our specialists have autism, they are keen on details. It is not for nothing that we have been the trusted online helpdesk for the Erasmus MC and Amsterdam UMC - VUmc hospitals for years.

“The communication is direct and clear. By now, half a word is often enough for you. This makes it easy for me to submit a request to you and I know it will be handled well.””

Martin Straks

Advisor e-learning at the Amsterdam UMC

I'd like to know more about helpdesks

What does an online helpdesk do for you?

Sounds good such a helpdesk, but what do you use it for? We are not only there for internal questions about new content that needs to be ' uploaded to the site '. We also help your customers, for example users of e-learning portals. If they run into problems, we are the remote helpdesk that helps them. Read the experiences of our colleague Peter for an insight into how we do this.

We are the link between your users and (technical) back office. Because we often work with the CMS, we proactively recognize possible bugs. Moreover, we quickly identify recurring questions or errors. Perhaps something then needs to be adjusted in the system or the user manual can be clarified for internal use. This will prevent the same questions from recurring.

Among other things, we can help you with:

• User login questions;
• Help with posting (new) content;
• Testing new versions of the system;
• Testing of templates that have changed;
• Advice in improving instructions;
• Periodic feedback on what kind of questions there are.

But most importantly, you no longer have to worry about it. And you can focus on your primary tasks. With social return as a bonus!